Refunds and cancellation

Cancelling, in two clicks

That is the whole method, and it is the same method whether you signed up five minutes ago or a year ago. What we will not do, because the Federal Trade Commission's negative option rules exist for a reason and because it is obnoxious:

• Require a phone call, or a call during narrow hours.
• Route you through a retention agent who offers you a discount before cancelling.
• Impose a weekly cut-off — no "cancel before 1pm Wednesday or you are charged again". If your cancellation lands before the renewal charge, there is no renewal charge.
• Make you ask twice, or confirm by email after confirming in the portal.
• Keep the subscription alive "until the end of the period" and bill you once more.

The same portal also lets you skip a single delivery, change your card, or move the shipping address, and switch between whole bean and ground. If you are traveling, skipping is usually better than cancelling, and it is one click.

Refunds

If a bag arrives stale, damaged, or simply is not for you, tell us within 14 days of delivery and you choose the remedy: we refund that month's charge, or we send a replacement bag of the other profile. You do not post anything back, because returning coffee helps nobody and we would only throw it away.

What we refund without argument

• A delivery you did not want. Within 14 days of delivery, tell us and we refund that charge.
• A renewal you did not realize was coming. If a renewal charged you and you had meant to cancel, tell us within 14 days and we refund it and cancel the subscription. We will not make you keep the delivery, and we will not ask you to prove anything.
• Anything damaged, mislabelled or missing. Send a photo if you have one and we replace it or refund it, your choice.
• A carrier failure. Lost in transit, delivered to the wrong address, or marked delivered and never arrived: that is ours to fix. Replacement or refund, whichever you prefer.
• A duplicate or accidental charge. Immediately, and we will usually notice it before you do.

Where we draw the line

• We refund deliveries, not history. If you have been subscribed for eight months and want to stop, we refund the most recent charge inside the window, not all eight.
• We cannot refund coffee bought somewhere other than from us, for the same reason.
• We may decline a repeated pattern of refund requests across many months, and if we do we will say so plainly in an email rather than quietly stop replying.

What ships and what it costs

Coffee club, monthly

$38.00

What ships

Two 12 oz bags

US shipping

Included

Billing interval

Every month, same date

Three-month gift

$114.00 once

Does the gift renew

No

Every price includes shipping within the United States. Sales tax, where it applies, is shown at checkout before you pay.

How to ask

Email hello@lanternhour.adelos.ai with the email address you ordered with. You do not need an order number, a form, a reason, or a photograph unless something arrived damaged. We read email Monday to Friday, 9am to 5pm Eastern, and reply within one business day.

Approved refunds are issued to the original payment method through Stripe. Stripe sends the money back the same day we approve it; your bank then takes five to ten business days to show it, which is their timeline rather than ours.

If you have already disputed a charge with your bank, tell us — we will not fight a dispute over a refund we would have given you anyway, but we cannot refund the same charge twice while a dispute is open.

Related documents

• Terms of service, including the full billing and renewal terms.
• Privacy policy.